In providing dental care and treatment, we will require information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. (Dental Laboratories) This privacy notice describes the type of information we hold, why we hold it and what we do with it.
Information that we collect:
We may collect the following information about you:
- Personal details such as name, date of birth, address, telephone number and email address.
- Information about your general and dental health, including
(A) Clinical records made by the dentist and other dental professionals involved in your care and treatment.
(B) X-rays, clinical photographs, digital scans of your mouth and teeth, study models and Medical/Dental histories.
(C) Treatment plans and consent.
(D) Notes of conversations with you about your care.
(E) Dates of your appointments.
(F) Details any complaints you may have made and how these complaints were dealt with.
(G) Correspondence with other health professionals or institutes.
(H) Details of the fees we have charged, the amounts you have paid and the payment details.
Dr David Leo Thompson is the practice Data Protection Officer, is registered with the Information Commissioners Office(ICO) and is responsible for the security of the information that we hold about you. Dr Thompson ensures that policies are in place that complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.
People at the practice who have access to your information include dentists, other dental professionals, hygienists, nurses, reception staff and laboratories involved in your care and treatment.
How we use your information:
To provide you with the dental care and treatment that you require, we require up-to-date and accurate information about you. We will share some of your information with other dental professionals involved in your dental treatment.
We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.
Your information is normally only used by those working at the dental practice but there may be instances where we need to share it, for example, with:
(A) Your doctor.
(B) The hospital or community dental services or other health professionals caring for you.
(C) Private dental insurance schemes of which you are a member.
We will only disclose your information on a strict need to know basis and will limit any information that we share to the minimum necessary.
In certain circumstances or if required by law, we may need to disclose your information to a third party not connected to your health care, including HMRC and other law enforcement agencies/government agencies.
Keeping Your Information Safe:
We store your personal information securely on our practice computer in a manual filing system. Your information cannot be accessed by those who do not work at the practice and only those working at the practice can access your information.
The people at the practice who have access to your information understand their practice data protection policy and legal responsibilities to maintain confidentiality.
We take precautions to ensure security of the dental practice, practice filing systems and computers.
We use high quality dental software to record and use your personal information safely and securely. Our computer system has a secure audit trail and we back up information daily.
We keep your records for 10 years after the date of your last visit to the practice or until you reach the age of 25 years, whichever is longer.
Access To Information And Other Rights:
You have the right to access the information that we hold about you and to receive a copy. You can submit your request for information to the practice in writing or by email. We do not usually charge you for copies of your information but if there is a cost incurred, we will explain the reasons for the cost.
You can also request us to;
- Correct information that you believe is inaccurate or incomplete. If we have disclosed information to a third party, we will inform them of the change.
- Erase information that we hold although you should be aware that, for legal reasons, we may be unable to erase certain information, for example, information about your dental treatment.
- Stop using your information, for example, sending you reminders for appointments or information about our service.
- Supply your information electronically to another dentist.
If You Do Not Agree:
If you do not wish us to use your information as described, you should discuss this with your dentist. If you object to the way we collect and use information necessary for your dental treatment, we may not be able to continue to provide your dental care.=
If you have any concerns about how we use your information and you do not feel able to discuss this with your dentist or anyone at the practice you should contact the;
Information Commissioners Office (ICO)
Tel – 0303 123 113 or 01625 545745